These General Terms and Conditions govern the rights and obligations of Lashes PRO s.r.o., with its registered office at:
Ke Krči 1002/24, 147 00 Prague, Company ID: 17365716,
tel. +420 228 227 652, e-mail: (hereinafter also as "seller")
and buyer.
The seller is the operator of the online store
The buyer is a natural or legal person who registers through the Seller's online store or
orders goods through it (hereinafter referred to as the "buyer").
By using the seller's online store and confirming the order, the buyer agrees to these
terms and conditions.
2.1. The buyer orders goods through the seller's online store.
An order made in this way is considered binding and is understood as a distance
2.2. On each order, the buyer must provide name and surname, shipping and invoicing
address, telephone number, e-mail; natural and legal person and legal entrepreneur
company ID and VAT number as well, name of goods, number of pieces, (order through
the seller's online store meets these conditions automatically).
This data will be used only in the business relationship between the seller and the buyer
and will not be provided to a third party (except the person responsible for the transport
of goods).
2.3. After delivery of the order, this order will be registered in the system of the seller and
at the same time there is a business relationship between the seller and the buyer
2.4. The buyer has the right to cancel the order without charge within 24 hours of
ordering the goods without giving a reason. The seller will notify the buyer of the
confirmation of the cancellation in writing to email
2.5. If the seller cannot deliver the ordered goods, the buyer has the right to cancel such
an order. If the amount for the ordered goods has already been paid, the seller will send
it back to the buyer by bank transfer.
The condition of validity of an electronic order is its true and complete completion. The
sent order is a draft of purchase contract.
By sending an electronic order, the buyer confirms that he has read and agrees with
these terms and conditions. By sending an electronic order, the buyer accepts all
provisions of the Terms and Conditions in the version in force on the day of dispatch of
this order, as well as the valid price of the ordered goods stated on the website.
The ownership right to the goods passes to the buyer upon its receipt and payment of
the purchase price.
3.1. Delivery times vary for different goods. The date of delivery or collection of goods
will be notified to the buyer when verifying the order, unless stated directly on the
3.2. Generally, the delivery or collection period is from 2 to 5 business days from the date
of order verification.
3.3. In exceptional cases, when some goods are not in stock and are not available even
from manufacturers and importers, the delivery time may be longer.
4.1. The price of the goods is stated on the seller's page. Prices may be subject to
change. The Seller reserves the right to change prices in connection with changes in
prices of manufacturers and importers.
4.2. Buyer pays the payment ..................... (cash, cash on delivery, credit card or bank
transfer to the seller's account, electronic payment).
4.3. When taking the goods, the buyer pays the price for the goods + freight and possibly
the price of cash on delivery.
4.4. The method of transport is chosen by the buyer himself when creating an order in
the seller's online store.
4.5. The amount of transport costs is as follows:
150 CZK  
5.1. The buyer undertakes to take over the goods at the agreed date at the address
stated in the order.
5.2. When receiving the goods, the buyer is obliged to check the physical integrity and
completeness of the delivery. If the delivery is visibly damaged and destroyed, the buyer
is obliged to contact the seller without taking over the consignment and write a Damage
Report on the delivery immediately. Any later claims for quantity and physical damage of
goods will not be accepted.
5.3. The buyer acquires the ownership rights to the goods only by paying the full price
and other monetary amounts agreed in the distance purchase contract to the seller's
account. Until the transfer of ownership rights from the seller to the buyer holding the
goods, the buyer has all the duties of the custodian and is obliged to store the goods at
his own expense safely and mark them so that they are identifiable as the seller's goods
at all times.
5.4. The Seller is entitled to demand the fulfilment of obligations, especially the payment
of the price for the goods, regardless of the fact that ownership of the goods has not yet
passed to the buyer.
5.5. The risk of damage to the goods shall pass to the Buyer upon receipt by the Buyer
or his proxy.
6.1. The Buyer is entitled to withdraw from the contract without giving a reason within 14
working days from the date of receipt of the goods. Withdrawal from the contract must be
made in writing, must contain all the data used to identify the goods, must be delivered
within the above stated time with the goods to the address of the seller or another, which
the seller specifies.
6.2. The goods must not be damaged, used, must be in the original packaging and the
buyer must hand over all documents related to the goods together with the goods
(instruction manual, warranty card, proof of purchase, etc.) received at the time of
purchase. The Buyer agrees and acknowledges that in this case in writing means a deed
of withdrawal from the purchase contract signed by the Buyer.
Goods are not returned cash on delivery. Goods sent in this way are not accepted and
6.3. In compliance with the above stated obligations of the buyer, the seller takes over
the goods and returns the price or the deposit paid for the goods within 15 days from the
date of withdrawal from the contract return to the buyer in a pre-agreed manner.
6.4. The buyer may not withdraw from the purchase contract concluded at a distance
especially in the following cases:
1. (a) in respect of a contract involving the provision of a service, where the
service has started to be performed with the consent of the buyer before the
expiry of the withdrawal period.
2. (b) in respect of a contract for the sale of goods or services whose price
depends on the price movement on the financial market, which the seller cannot
3. (c) in the case of a contract for the sale of goods made in accordance with the
buyer's specific requirements or goods specifically designed for one buyer, or
goods which, by reason of their characteristics, cannot be returned
6.5. The seller reserves the right to cancel an order (withdraw from the contract) or its
part if:
1. (a) the goods are not manufactured or have ceased to be manufactured
2. (b) the price of the supplier of the goods has changed
3. (c) the displayed price of the goods was incorrect 
 7.1. Specific warranty and service terms and conditions are specified in the relevant
warranty cards of selected products that the buyer receives when purchasing the goods.
7.2. Generally, unless stated otherwise in the warranty cards, the warranty period for
performance of consumer contracts is set at a minimum of 24 months or from above
limited by the date of consumption of the goods. In this case, the buyer is a person who
is not acting in the course of his business or other business activity. Only goods
purchased and paid from the seller can be claimed. When making a claim, the buyer is
obliged to deliver (if the nature of the goods allows - built-in goods) the claimed goods
clean, mechanically undamaged, in the original packaging, including manuals, warranty
card, invoice or other proof of payment to the seller. When making a claim, the Buyer
shall follow the instructions given in the Warranty Card.
7.3. The warranty entitlement expires, if the error was caused by mechanical damage of
the product, operation of the product under unsuitable conditions, improper installation,
failure to comply with the relevant standards by the buyer or the installer, or if
interference with the product by a non-authorized person has been transferred. Errors
caused by natural disasters and improper handling are also excluded from the warranty.
7.4. In the event of a claim, it is recommended to the buyer to notify the seller by e-mail
that the goods are defective and how it manifested itself. Based on this information, the
buyer will be advised to proceed with handling the complaint.
8.1. The seller reserves the right to change prices. If the price changes, the seller will
contact the buyer. The Buyer has the right to cancel the order at such adjusted prices.
8.3. The buyer declares that he has read and agreed to these General Terms and
Conditions before completing or announcing the order.
8.4. Notwithstanding any other provision of the contract, the seller is not liable to the
buyer for lost profit, loss of opportunity or any other indirect or consequential loss due to
negligence, breach of contract or otherwise.
8.5. These General Terms and Conditions have been formulated and determined in good
faith in order to comply with the legal conditions and to regulate fair business relations
between the Seller and the Buyer. In the event that any provision of these terms and
conditions proves to the competent authorities of the Czech Republic to be invalid or
unenforceable, in whole or in part, the validity and enforceability of the other provisions
and the remaining parts of the relevant provision remain unaffected.
8.6. Rights of the buyer (consumer) in relation to the seller arising from the Consumer
Protection Act.
Legal relations and conditions not expressly regulated here as well as any potential
disputes arising from non-compliance with these conditions are governed by the relevant
provisions of the Commercial or Civil Code.
8.7. The seller and the buyer have agreed to full recognition of distance communication -
an electronic form of communication, especially via electronic mail and the Internet
network, as valid and binding on both parties.
8.8. All personal data provided by the buyer within the ordering of goods or registration
through the online store are collected, processed and stored in
accordance with the Personal Data Protection Act.
By sending the order, respectively by concluding the purchase contract, the buyer gives
consent to the seller to process, collect and store his personal data for the purpose of
concluding the purchase contract, order processing and related communication with the
buyer in accordance with the Personal Data Protection Act.
The buyer has the right to access his personal data, the right to correct them, including
other legal rights to this data.
8.9. The Seller doesn´t provide, publish or make the buyer's personal information
available to any other person, except the shipping company to which the Buyer's
personal information is transmitted to the minimum extent necessary for the purpose of
delivery of the goods.
8.10. Consent to the processing of personal data and sending of business information is
granted for an indefinite period of time and can be withdraw at any time for free by
express and certain statement in writing addressed to the seller, by post, electronically at By withdrawing of the consent to the processing of personal
data will also cancel the registration.
8.11. The buyer has the right to contact the Seller for redress if he is not satisfied with
the way the seller handled his claim or if he believes the Seller has violated his rights.
If the seller responds negatively to the buyer's request or fails to respond to the buyer's
request within 30 days from the date of dispatch, the Buyer shall have the right to submit
a proposal to launch an Alternative Dispute Resolution ("ADR").
Only disputes arising from the contract between the seller and the buyer (consumer) and
disputes related to this contract with the exception of disputes with a value not exceeding
800 CZK may be resolved by the form of ADR. A proposal to launch an ADR is submitted
to the ADR entity using for this purpose dedicated platform or form.
The ADR entity may require the buyer to pay a fee for commencing the ADR. In case
that several entities are competent in ADR, the buyer has the right to choose which of
them is to be submitted. In addition to ADR, the consumer has the right to apply to the
subject-matter and locally competent general or arbitral tribunal. The ARS platform is
available at: 


Lashes PRO s.r.o.
Ke Krči 1002/24
147 00 Praha
Česká Republika